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Terms and Conditions

Cancellations & Lateness

  • At least 24 hours notice is required for any scheduled lesson cancellation.
  • If a lesson is cancelled with less than 24 hours notice, the full session fee will still be charged from your account.
  • Every effort will be made to reschedule a missed session where possible, but this cannot be guaranteed.
  • In the case that the tutor has to cancel a session and payment has already been made, there will be the option for a refund or to not be charged for the next session.
  • If a student is late to a session without any prior notice, the session will still run for the scheduled allotted time.
  • Where possible, if the tutor has been informed in advance that a student is going to be late, depending on tutor schedules, timings can be adjusted to ensure the full session time is delivered


Payments

  • Invoices will be sent out 48 hours before scheduled lesson time and payment must be paid at least 24 hours in advance of the scheduled lesson. Failure to make payment will result in the session being cancelled.
  • If families are struggling to make payments for financial reasons, they must contact tutor with advance notice to discuss potential options
  • Payments can be made via bank transfer or paypal. Details of both will be included on the invoice.
  • Cash or cheques are not accepted


Lesson Etiquette

  • Mobile phones should not be used in lessons unless for emergencies or if given permission by tutor.
  • Where possible, sessions must take place in a quiet place with no background noise including tv/music to distract and disturb session
  • Students may have drinks during sessions, no eating due to the potential to hinder session progress.
  • Parents are welcome to be present for sessions, however must not cause any distractions
  • Abusive or disrespectful behaviour that takes place will not be accepted and sessions will be terminated immediately and no refund will be offered.
  • If a student has a medical condition, it is important to inform the tutor before the session commences so sessions can be altered to cater for the students individual needs.


Your Personal Information

  • Any personal details that you provided us will only be used to help supply the best quality tuition session and in order to process payments.
  • From time to time we may request use video recordings of sessions for marketing and publicity persons. Consent will always be requested beforehand.